Contour Luke Dress

All orders are shipped within 24 to 48 hours of you placing the order using DHL e Commerce, USPS or e Packet depending on your location and the fastest available service. Typical delivery time frame is between 5-8 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Refund & Return Policy
Because our products are made-to-order through a print-on-demand process, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind. Please review sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items
If your item arrives misprinted, damaged, or incorrect, please contact us within 30 days of delivery at customerservice@dotandchic.com with your order number, a description of the issue, and clear photos of the item and packaging. We’ll work with our fulfillment partner to resolve the issue, which may include a replacement or refund at no extra cost.

Returns & Exchanges
We do not accept returns or exchanges unless the item is defective or incorrect. All products are custom-made and cannot be resold. To start a return for an eligible item, please contact us first. If your return is accepted, we’ll provide instructions and the appropriate return address based on the fulfillment center that shipped your order. Unauthorized returns may not be accepted or refunded. Returns are sent to our fulfillment partner’s facility by default. If a returned item is received and we are notified by email, it will be held for up to 30 days. If no action is taken during that time—such as confirming a reshipment or refund—the item may be considered unclaimed and donated or disposed of without refund. You can always reach out to us for any return-related questions at customerservice@dotandchic.com.

European Union Cooling-Off Period
Under the Consumer Rights Directive (2011/83/EU), customers in the European Union typically have the right to cancel or return online purchases within 14 days of receiving their order — for any reason. However, this right does not apply to custom-made or personalized products, including all items sold through our store, which are printed on demand specifically for each customer. As such, our products are not eligible for return under the EU cooling-off period. We encourage customers to review product details and sizing charts carefully before placing an order. If your item arrives defective, damaged, or incorrect, please contact us and we’ll work to resolve the issue promptly.

Refunds
Once your claim is approved, we’ll process your refund to the original payment method. Please allow up to 10 business days for processing, plus any additional time your bank or credit card provider may require. If more than 15 business days have passed since your refund was approved, feel free to contact us at customerservice@dotandchic.com.